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Terms and Conditions

Below are the terms and conditions on which Sammy Margo Physiotherapy (‘We’, ‘Us’, ‘Our’) provide physiotherapy services (the ‘Service’, ‘Services’).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all clients, visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


We shall treat all personal and business information supplied by you as confidential. We shall not disclose such information to any third party without your prior permission, except where required by law or where action might be necessary to protect you or someone else.


We shall seek to enable you to achieve your desired outcomes. No outcome can be guaranteed, however, and you have sole responsibility for acting on any recommendations or advice Sammy Margo Physiotherapy may give. We have no liability for any loss incurred by you, whether financial or otherwise, following provision of the Services, nor for any perceived failure by you, whether justified or otherwise, to achieve your desired outcomes or goals.


Our liability to compensate you for any loss or damage (in the case of loss or damage other than death or personal injury) is limited to a reasonable amount (and not exceeding the amount you pay in total for the Services), having regard to such factors as whether the damage was due to a negligent act or omission by us. Nothing in these conditions will limit our liability for death or personal injury caused by our negligence or the negligence or our employees, agents or subcontractors or fraud and fraudulent misrepresentation.

We shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, or for any loss of profit, or for any indirect or consequential loss arising under or in connection with the Services. Except as set out in these conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the contract. This clause will survive the termination of the contract.


You agree that you will indemnify us against any and all loss or damage suffered, including any legal fees or costs, as a result of any breach of these Terms and Conditions by you.

Costs of sessions and payment Fees

Our fees for each session are as confirmed by us to you. Except where otherwise agreed, fees for the Services shall be due and payable by the Client immediately following the provision of our Service. We may require you to provide credit card details prior to the delivery of our Service. In no circumstances we will share your card details with any third party.

You are personally liable to pay all of our fees and any surcharges incurred, such as any cancellation fees. We are happy to accept you as a client if you are arranging to pay through a third party, such as private medical insurance, however it is your responsibility to check with that third party whether you have to pay any excess and how much treatment they will pay for, as you will be liable for any payment they do not make.

Cancellation Policy

If you fail to attend a booked Service, or reschedule or cancel with less than 24 hours’ notice, you may be obliged to pay for the full cost of the missed session.
Please note that insurance companies  will not pay for missed appointments or appointments rescheduled without sufficient notice therefore you will be obliged to pay the full amount for that appointment. 

On occasion, we may have to cancel or reschedule a session. This may occur, for example, if a staff member is sick or if a preceding session has overrun. If we have to cancel a scheduled session, we will book you another appointment as soon as reasonably possible. No charge will be made to you for the session cancelled by us.

Gift Vouchers

These are valid for 1 year from the date of issue at any of our clinics or when previously agreed with Sammy Margo Physiotherapy for provision of our Services outside of our clinics. Gift Vouchers cannot be used in conjunction with any other offer. Gift vouchers cannot be exchanged for cash or refunds given.

Data Protection

We follow the Data Protection legislation in the UK including the Data Protection Act 2018, the UK GDPR and any relevant legislation that may be current at the time of processing your data. Please see our Privacy Notice for more detail.

Additional Terms and Conditions for Website Users

Sammy Margo Physiotherapy website and other associated websites (collectively ‘website’ or ‘websites’) is provided by Sammy Margo Physiotherapy subject to the following additional Terms and Conditions:

  • The information published on the Sammy Margo Physiotherapy website is provided as a service (‘Web Service’) to users, to be used for informational purposes only;

  • While we have tried to provide accurate and timely information, there may be technical or factual inaccuracies and typographical errors, for which we apologise and we accept no liability for any inaccuracies or omissions on our website to the extent permitted by law. We reserve the right to make changes and corrections at any time, without notice;

  • Any material found within the Sammy Margo Physiotherapy website, including text or images may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted without the express permission Sammy Margo Physiotherapy, whereupon, if approved, the appropriate licence may be granted;

  • We may publish links to external independent websites, however Sammy Margo Physiotherapy cannot be held responsible for the content of those websites. Linking to other websites does not indicate that Sammy Margo Physiotherapy agrees with any claims, statements or opinions published by those sites; 

  • In no event will Sammy Margo Physiotherapy be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortuous action, arising out of or in connection with the use of the Web Service. Sammy Margo Physiotherapy does not warrant that the functions contained in the material contained in the website will be uninterrupted or error free, that defects will be corrected, or that the website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials;

  • The website and its original content, features and functionality are and will remain the exclusive property of Sammy Margo Physiotherapy. The Web Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Sammy Margo Physiotherapy;

  • Your use of the Web Service is at your sole risk. The Web Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Web Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance;

  • Sammy Margo Physiotherapy do not warrant that

    1. the Web Service will function uninterrupted, securely or be available at any particular time or location;

    2. any errors or defects on the website will be corrected;

    3. the Web Service is free of viruses or other harmful components; or

    4. the results of using the Web Service will meet your requirements;

  • You must not use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website; and

  • You must not use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

Governing Law

These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms and Conditions will not be considered a waiver of those rights. If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court, the remaining provisions of these Terms and Conditions will remain in effect. These Terms and Conditions constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. If a change is material we will try to provide at least 30 days notice prior to any new Terms and Conditions taking effect. What constitutes a material change will be reasonably determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised Terms and Conditions. If you do not agree to the new Terms and Conditions, you must stop using our Services.

Contact Us

If you have any questions about these Terms and Conditions, please contact us using one of the methods provided on our Contact web page.

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